Personal Data Protection b88club

Introduction and Scope of This Policy

This Privacy Policy is published by b88club, an online gambling platform operating under international licensing. It applies to all individuals who use the b88club website, create an account, make deposits or withdrawals, contact the support team, or interact with any part of our services.

By registering an account or continuing to use the b88club platform, you acknowledge that you have read and understood the terms in this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact us to request account deletion.

Personal Information We Collect

b88club collects personal information in several different situations. Below are the main categories of data we process:

• Account registration information: full name, date of birth, identification card number (MyKad), email address and mobile phone number.
• Financial information: e-wallet details (Touch 'n Go, ShopeePay), DuitNow information, bank account details for FPX transactions, and crypto wallet addresses (USDT, BTC, ETH) for users who choose crypto payment methods.
• Platform activity data: betting records, deposit and withdrawal history, login activity, game sessions and account settings preferences.
• Technical data: IP address, device and web browser type, operating system, session data and cookies.
• Communications: any messages sent to the support team via live chat or email.

We do not collect sensitive information such as medical records, biometric data or religious information. All data collection is carried out with your consent at the point of registration.

Purpose and Legal Basis for Data Processing

b88club processes your personal data on a lawful basis, grounded in contractual necessity, legal obligations and legitimate business interests. Processing purposes include:

• Creating and managing member accounts, including identity verification required by international licensing.
• Processing deposits and withdrawals securely through available payment methods.
• Verifying that users meet the minimum age requirement of 21 years as required by our operating terms.
• Providing 24/7 customer support in Malay and English.
• Monitoring suspicious activity for fraud prevention and anti-money laundering purposes.
• Contacting you regarding account updates, transactions and policy changes.
• Improving the user experience based on platform usage patterns.

We will not use your data for any purpose not stated here without giving you prior notice and, where required, seeking your consent again.

Sharing Information with Third Parties

b88club does not sell or disclose your personal information to third parties for marketing purposes. However, in the course of our operations, some limited and controlled disclosures may occur:

• Payment service providers: e-wallet providers, banks via FPX and crypto payment processors that need to process your transactions on our behalf.
• Technology service providers: companies that support our technical infrastructure, bound by strict confidentiality agreements.
• Regulatory bodies and law enforcement: where required by law or by direction of a competent authority.
• Auditors and legal consultants: for compliance and internal audit purposes, limited to only the information required.

Every third party that gains access to your data is required to meet data protection standards equal to or higher than those we practise. They are not permitted to use that data for any purpose other than the assigned task.

Cookies and Tracking Technologies

b88club uses cookies and similar technologies to ensure the platform functions smoothly and to understand usage patterns. The cookies we use fall into several categories:

• Essential cookies: required for login sessions, account security and core platform functions. These cookies cannot be disabled without affecting basic website functionality.
• Performance cookies: help us understand which pages are visited most and how users interact with our platform.
• Functional cookies: store your settings preferences such as language and preferred payment method for convenience on return visits.

You can manage or block cookies through your web browser settings at any time. Please note that blocking essential cookies may affect your ability to log in or use certain platform functions.

Data Security Measures

The security of your personal information is b88club's highest priority. We implement multiple layers of technical and procedural protection to maintain the integrity of your data:

• Data encryption in transit using industry-standard TLS/SSL protocols.
• Data encryption at rest for sensitive financial and identity information.
• Role-based access controls — only authorised staff can access personal data according to their job responsibilities.
• Continuous system monitoring to detect unusual activity or unauthorised access attempts.
• Regular security reviews and penetration testing by independent parties.
• Two-factor authentication (2FA) available for all member accounts.

While we take all reasonable measures, no security system is perfect. In the event of a data breach that affects you, we will notify you within the required timeframe via your registered email.

Your Rights Regarding Personal Data

As a b88club member, you have clear rights relating to your personal data. Below is a summary of those rights:

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and inform you of the action taken.

Cross-Border Data Transfers

As b88club operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In such situations, we ensure protection equivalent to the standards applicable in Malaysia.

Such data transfers are only carried out to countries or organisations that have an adequate level of data protection, or through approved safeguard mechanisms such as standard contractual clauses.

Data Retention and Deletion

b88club retains your personal data for as long as your account is active and for any additional period required by our legal and licensing obligations. Generally, financial and transaction records are kept for the period mandated by the relevant regulatory body for audit and compliance purposes.

When you close your account, data that is no longer needed for legal or contractual purposes will be deleted within a reasonable timeframe. Some data may be retained in anonymised form for internal analytics purposes.

Data identified as duplicated or no longer relevant will also be deleted periodically as part of our internal data management.

Changes to This Privacy Policy

b88club reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, evolving legal requirements or new service features introduced.

When material changes are made, we will notify you via a clear notice on the platform or through your registered email before those changes take effect. Continued use of the b88club platform after the effective date of such changes will be considered your acceptance of the latest version of this Privacy Policy.

We recommend that you review this page periodically to ensure you are always aware of how we handle your personal data.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live chat 24/7 directly on the b88club platform — the fastest option to get a response.
• E-mail: [email protected] — state "Privacy Enquiry" in your e-mail subject line.

Our support team operates 24 hours a day, 7 days a week in Malay and English. We are committed to providing clear and helpful responses to every privacy-related enquiry.